Return & Refund Policy
Return & Refund Policy
, customer satisfaction is our top priority.
Returns
We accept returns for both defective and non-defective products.
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You may request a return within 30 days of receiving your order.
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Items must be unused, in original packaging, and in the same condition as received.
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Proof of purchase is required.
Defective or Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will offer a replacement or full refund.
Exchanges
We accept exchanges for defective or non-defective items, subject to product availability.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.
Contact Us
For any return or refund requests, contact us at:
📧 support@shoptomax.store